Quality Policy Statement

Vincent and Gorbing Associates, chartered architects, is committed to continually improving client satisfaction by providing the highest level of service, through its Quality Management System, QMS 2017, and achieving and maintaining conformity with the international quality management standard ISO 9001:2015.


Establishing a quality policy:
The directors of VGA, who are referred to as ‘Top Management’ in ISO 9001, have established, implement and maintain a quality policy that:

  • Is appropriate to the purpose and context of our business and supports our strategic direction in accordance with our five-year business plan

  • Provides a framework for setting and reviewing the company’s quality objectives, and ensures that these objectives are measurable, consistent and maintained

  • Ensures that the QMS is reviewed regularly for continual relevance and improvement

  • Ensures that the integrity of the QMS is maintained when changes are planned and implemented

  • Ensures that the company meets its statutory and legal obligations

  • Ensures the continuing improvement of the quality of services provided

  • Ensures that adequate resources are made available to maintain the QMS


Communicating the quality policy:

  • The QMS documents are accessible by all the staff on the company server

  • The quality policy is communicated by top management to ensure that it is understood and applied by all the staff

  • The quality policy is available to any relevant interested party on reques

  • The quality policy is available on the company website


Client Satisfaction is the focus of the quality policy:

Top Management monitors this regularly in the following ways:

  1. Through feedback requested from client representatives responsible for commissioning and managing architectural services – see Client Feedback Questionnaire. This allows for ratings to be awarded on a scale from 1 (poor) to 5 (excellent) on five stated topics*

  2. Through monthly project reviews by top management, using self-assessment by the project manager, on a similar scale to (1) above*

  3. Through monthly directors’ and management team meetings for all VGL divisions

  4. Through specific and targeted marketing meetings

*The company’s quality objective is to achieve a minimum score of 4 (good) on all aspects of project delivery. All scores of 3 (average) or below on will be highlighted for corrective action to improve the quality of service provision.


QMS 2017

Quality Policy Statement